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GM - Mall Operation

You will be responsible for managing the Mall Executive team and overall mall targets to deliver an excellent Visitor experience while managing profitability and visitor satisfaction measures.

LOCATION

Manokwari - West Papua

EMPLOYMENY TYPE

Full-time

What You’ll Do

  • Manage ongoing profitability of the mall, ensuring revenue, tenants', and visitors' satisfaction targets are met and exceeded.

  • Lead in all aspects of business planning, manage key mall issues including budget management, customer service, and tenant relations.

  • Ensure all decisions are made in the best interest of the mall and Skandara.

  • Agree financial and operation targets with the head office.

  • Deliver set goals for mall budgets and set other short- and long- term strategic goals for the mall.

  • Provide effective leadership to mall team members.

  • Comply with and exceed Skandara Service Standards.

  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.

  • Ensure coaching activities are provided as required in order to develop team members potential and departmental succession plans are in place for the mall, improving Team Member turnover figures.

  • Hold regular briefings and communication meetings with the head office team.

  • Ensure 2-way communication processes with team members are set up and work effectively and respond to viewpoint feedback in order to address colleague issues and achieve targets.

  • Respond to audits to ensure continual improvement is achieved and compliance with all statutory requirements.

  • Communicate regularly with owner’s representatives, provide them with required formal reports and builds a cordial relationship directed towards a mutually beneficial on-going association.

  • Communicate Skandara’s mission and strategy throughout the business.

  • Manage the integration of IT initiatives.

  • Ensure accurate forecasting, predicting potential highs and lows in business and initiate necessary changes.

  • Analyze variances and initiate appropriate action plans.

  • Manage cash flow, assets and costs to optimize profit conversion and deliver against the plan.

  • Keep up to date with local trends and developments in consumers, the economy, and regulations.

Who You are

  • Degree or diploma in Hotel Management or equivalent.

  • 10 years related work experience.

  • Experience as General Manager or Director of Operations within retail industry

  • Possess strong commercial acumen, with experience in increasing profitability.

  • Experience in managing budgets, revenue proposals, and forecasting results in a similar sized property.

  • Possess excellent leadership and communication skills, persuasive and assertive in negotiations.

  • In-depth knowledge of the retail.

  • Use customer feedback to activate long-term improvements in products and services.

  • Communicate clearly and concisely, both verbally and written, displaying confidence in communication to a wide range of audiences.

  • Able to present information in a professional and open manner.

  • Invest time in building valuable business relationships with people e.g., colleagues, customers and owners.

  • Diplomatic in difficult situations and able to build trust. Approachable and shows empathy towards colleagues and customers.

  • Adaptable to multiple styles and aware of cultural differences.

  • Able to consider a wide range of alternatives when making decisions and willing to commit to firm, unambiguous and sound decisions.

  • Entrepreneurial, continually spot opportunities to increase revenue or reduce costs in the context of a changing business environment.

  • Understand that financial success is underpinned by a balanced approach to the business through focus on quality, people and customers.

  • Establish a clear long-term vision through an understanding of the local marketplace / business plan and in the context of company-wide objectives.

  • Has the tenacity to achieve challenging targets, does not give up when faced with setbacks, remains calm and focused under time pressure and when dealing with difficult or confrontational situations.

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